Booking Terms & Conditions
Version: October 29, 2026
Your reservation
These terms apply to bookings made through the Cloud Stays website. Review your selected apartment, dates, guest count, price, house rules and cancellation policy before reserving. The apartment-specific rules and cancellation policy displayed at checkout form part of your booking terms. Your rental agreement provides additional stay requirements; contact us before booking if you need a copy or clarification.
Prices and payments
Prices are in US dollars. Your checkout summary shows the accommodation charge, applicable cleaning fees, taxes, discounts and stay total. For bookings more than seven days before arrival, 10% is due at booking and the remaining balance is charged automatically seven days before arrival at 9:00 AM Mountain Time. For bookings seven days or less before arrival, the full stay total is due at booking. Review the exact amounts and dates shown in your payment schedule.
Secure card authorization
Stripe processes card payments. By approving the payment schedule at checkout, you authorize securely saving your card for the displayed booking payments and the separate damage hold. If a payment fails or requires bank verification, follow the payment instructions we provide or contact us. Do not submit a second booking to resolve an uncertain payment.
Damage hold
A separate $500 authorization hold is scheduled 24 hours before check-in and is not included in the stay total. It temporarily reduces the funds or credit available on your card. Any amount retained for damage or incidental charges is handled under your rental agreement. An unused hold is released when the authorization expires; your bank determines when the funds become available. Authorizations may be renewed to cover the stay and post-checkout inspection. A renewal can temporarily appear alongside the previous hold. The hold does not necessarily end at checkout.
Cancellation, changes and refunds
The cancellation policy shown for your apartment at checkout determines refund eligibility. A deposit payment does not change that policy. Contact Cloud Stays to request a cancellation, date change or refund, and include your reservation number. Changes are subject to availability and any resulting price difference. Bank processing affects when an issued refund appears on your statement.
Before arrival and during your stay
Bookings require a signed rental agreement and ID verification in the Guest Portal. Complete the required online check-in steps before arrival so we can provide access instructions. Check-in is at 3 PM and checkout is at 10 AM unless Cloud Stays confirms another arrangement. Follow the apartment’s house rules, occupancy limit and rental agreement. Additional services and any applicable charges must be reviewed separately.
Discount codes
Discount codes are subject to their stated eligibility, dates, apartment restrictions and other promotion conditions. A discount applies only when it appears in the accepted checkout quote. Contact us before paying if a code has not applied as expected.
Questions and updates
Contact Cloud Stays at mark.dowdle@gmail.com with booking questions. The terms accepted when you book apply to that booking; later website updates do not automatically replace them. Nothing in these terms removes rights you have under applicable law.